Event

Institute of Customer Service Annual Conference 2027 attendees

Speakers and their companies named on public listings

Public listings for Institute of Customer Service Annual Conference 2027 name 18 speakers and 12 organizations.

The essentials

Event details

Dates
9 March 2027
Location
London, United Kingdom
Venue
Hilton on Park Lane
Speakers listed
18
Companies listed
12

Who attends

The audience

It features top speakers from various industries and is ideal for business leaders and service professionals, from board members to managers.

As described by the organizer

From the speaker listing

Speakers (18)

Names, roles and companies from published speaker listings.

  • Jo CausonCEO, The Institute of Customer Service
  • Jonathan CowieCEO, Plymouth Community Homes
  • Paul Morrison CBEDirector General for Immigration and Citizenship Service, Home Office
  • Campbell RobbChief Executive, Canal & River Trust
  • Rachel Johnson
  • Joe GordonCOO, Starling Bank
  • Jayne WallDirector of Central Operations, M&S
  • Ant MiddleCEO, Ageas UK
  • Pierre CoppinSenior Director, Strategy & Operations, Sky
  • Steve Heapy
  • Chris PittCEO – first direct
  • Jacqueline StarrCEO – Rail Delivery Group
  • Joe RichardsonOperations Director, Octopus Energy
  • Sonia AstillChief People Officer – Wickes
  • Suleman Alli
  • Ben HanlinMagician, Businessman & Speaker
  • James MittonDirector General Enterprise, Transformation Group, HMRC
  • Steve HughesGroup CEO, Coventry Building Society & The Co-operative Bank

Last checked 2026-09-17.

From the speaker listing

Companies on stage (12)

Companies represented by listed speakers.

  • The Institute of Customer Service
  • Plymouth Community Homes
  • Home Office
  • Canal & River Trust
  • Starling Bank
  • M&S
  • Ageas UK
  • Sky
  • CEO – Rail Delivery Group
  • Octopus Energy
  • Transformation Group
  • Coventry Building Society & The Co-operative Bank

Last checked 2026-09-17.

From these listings

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Agenda themes

Topics covered

  • Customer Service

Common questions

Frequently asked

Who is listed for Institute of Customer Service Annual Conference 2027?
Public listings for Institute of Customer Service Annual Conference 2027 name 18 speakers and 12 organizations.
Is there an attendee list for Institute of Customer Service Annual Conference 2027?
This page shows the listed speakers and their companies. Registration lists are held by the organizer. Request a target list to plan who to meet.
Which speakers are listed for Institute of Customer Service Annual Conference 2027?
18 speakers are named on public listings for Institute of Customer Service Annual Conference 2027, including Jo Causon (CEO, The Institute of Customer Service); Jonathan Cowie (CEO, Plymouth Community Homes); Paul Morrison CBE (Director General for Immigration and Citizenship Service, Home Office).
When and where is Institute of Customer Service Annual Conference 2027?
9 March 2027 at Hilton on Park Lane, London, United Kingdom.

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